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Add a bug reporting portal
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bdacus01 |
Please add a real way to report bugs. Please make it so License holders can sign in, report and follow bugs.
Something like bugzilla.redhat.com/index.cgi
see forum.directadmin.com/threads/sub-accounts-for-clients-area-and-new-tickets.62093/post-319812
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ALR Network
I spent ages looking for the "bug report" tool for DA.. and then found out that one doesn't exist.. which blows my mind, considering free alternative panels even have this feature... PLEASE create this, whether it be on Github, JIRA or something internal.
artichoke
Lack of a bug-tracking mechanism is a common problem. Here are some of the elements of a good bug-tracking system.
- User can search for previous bug reports, and avoid duplication.
- Predefined bug report template, so essential information is included in the bug report and does not have to be added later.
- Bug report status, e.g., new, in progress, closed really fixed[1], closed fixed disputed[2], closed won't fix, and others.
- The closed status of a closed bug report should always include the reason it was closed.
Many companies have private bug-tracking systems but they don't allow customers to submit bug reports in a structured manner. Ideally, the bug-tracking system should be made public.
An alternative less desirable option is to have a public bug-tracking system, and bug reports are then transferred to and from the private system as needed.
The least desirable alternative is no public bug-tracking system at all.
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[1] Closed really fixed means the submitter agrees the bug is fixed.
[2] Closed fixed disputed means the vendor says the bug is fixed, the submitter doesn't think it is fixed.
Tristan
Seconded